Refund policy
Mama Jones African Foods LLC Refund Policy
At Mama Jones African Foods LLC, we strive to provide our customers with the best possible online shopping experience for African groceries. However, we understand that there may be instances where a return or exchange is necessary. To ensure a smooth and fair process, we have established the following return policy:
1. Eligibility for Returns
Returns or exchanges for non-perishable items are accepted within 14 days from the date of delivery.
The item(s) must be unused, unopened, and in their original packaging.
Perishable or food items are not eligible for return due to safety and hygiene reasons, unless there is a quality issue (e.g., the product is spoiled or damaged upon arrival).
2. How to Initiate a Return
To initiate a return, customers must contact our customer support team within 14 days of receiving the order.
Customers can reach us by email at info@mamajonesafrica.com or by phone at +1 (469) 920-4930.
Please provide your order number, the reason for the return, and any relevant details (such as photos of damaged or incorrect items).
Our customer support team will guide you through the return process and provide instructions. Do not send items back without contacting us first.
3. Return Shipping
Customers are responsible for the shipping costs associated with returning an item, except in cases where the item is defective, damaged, or incorrect due to a mistake on our part.
We recommend using a reliable shipping method with tracking to ensure the safe return of the products.
If the return is due to our error, we will provide a prepaid return label or arrange for the pickup of the item(s).
Approved returns for non-perishable items should be sent to:
Mama Jones African Foods LLC Attn: Returns 19009a Preston Road, Suite 102-108 Dallas, Texas 75252
4. Refunds and Exchanges
Once the returned item(s) are received and inspected, we will notify you of the status of your return.
If your return is approved, refunds will be issued to the original payment method used for the purchase, excluding any original shipping charges.
Refunds will be processed promptly. Please note that the exact timeframe for the refund to reflect on your account may vary depending on your payment method and financial institution.
We may offer an exchange for a similar or alternative product in place of a refund, depending on the circumstances and product availability.
5. Refund Processing Time
Our Processing: Once your return is approved, we will process the refund promptly and send you an email notification.
Bank Processing: After we issue the refund, it may take an additional 5 to 10 business days for the funds to post to your original payment method (e.g., credit card or bank account). This timeframe is determined by your bank or card issuer and is not within our control.
6. Exceptions
As stated, perishable food items cannot be returned. If you have a quality issue with a food item, please contact us within 48 hours of delivery with photos so we can assist you.
Any items that have been used, opened, or are not in their original condition are not eligible for a refund.
We are committed to addressing any concerns or issues related to returns promptly and providing excellent customer service. For any further inquiries or assistance, please don't hesitate to contact our customer support team.
Contact Information
Email: info@mamajonesafrica.com
Phone: +1 (469) 920-4930
Address: 19009a Preston Road, Suite 102-108, Dallas, Texas 75252
Mama Jones African Foods LLC reserves the right to modify this return policy at any time. Customers are encouraged to review the policy on our website for the most up-to-date information.